Shipping & Returns

Orders are processed as quickly as possible from our Kaikohe store.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Delivery times may vary depending on your location, courier delays, public holidays and peak sales periods.

Please make sure your delivery address is correct before completing your order. If you notice an error, contact us as soon as possible.

For international orders, customers are responsible for any customs duties, import taxes or charges applied by the destination country.

Returns & Exchanges

We want you to be happy with your purchase.

For change-of-mind purchases, eligible full-priced items may be exchanged or returned for store credit provided they are:

* unworn and unused
* unwashed
* in original condition
* with original tags attached
* returned within the return period stated by Cuzy T / Aotea Collective.

For hygiene reasons, certain products such as underwear may not be eligible for change-of-mind returns.

Sale, clearance, customised or personalised products may also be excluded from change-of-mind returns unless faulty.

If an item is faulty, damaged, incorrectly supplied or does not meet your rights under New Zealand consumer law, please contact us. Your rights under the Consumer Guarantees Act 1993 are not affected by this policy. NZ consumer law can provide a repair, replacement or refund where goods do not meet legal guarantees. 

Important: before publishing this page, I’d lock in whether you want your change-of-mind return period to be 14 days or 30 days.