Return Policy

Return Policy

Change-of-mind returns and exchanges

Eligible full-priced items may be exchanged or returned for store credit. To qualify, items must be unworn, unused and unwashed, in their original condition, with original tags attached. Please include proof of purchase.

Post your return within 14 calendar days of receiving your order.

Change-of-mind returns are not available for sale or clearance items, customised or personalised products, underwear, or certain personal-use products.

You are responsible for return postage. Original shipping charges are not refundable for change-of-mind returns. We recommend using a tracked courier service.

Faulty or incorrect items

If an item is faulty, damaged or incorrectly supplied, please contact us before returning it so we can arrange the next steps.

This change-of-mind policy does not affect your rights under the Consumer Guarantees Act 1993. Depending on the issue, your rights may include a repair, replacement or refund.

Contact

Cuzy T / Aotea Collective
110 Broadway
Kaikohe, Te Tai Tokerau
New Zealand

Email: cuzyt2016@gmail.com
Phone: +64 22 091 3653

For order enquiries, please include your order number and the name used when placing the order.